Effective Date: 12 January, 2024.
At WebSavian, we are intentional about how we work. Our services are built around clarity, structured thinking, and proper execution. Because of this, our refund policy is designed to reflect the nature of the value we provide. By engaging any of our services, you agree to the terms outlined below.
1. Understanding Our Work
WebSavian provides consulting, strategic guidance, and implementation services. This means value is delivered through time, thinking, analysis, and structured execution, not just physical outputs. As a result, refunds are limited and depend on the stage of service delivery.
2. Clarity Sessions
All Clarity Sessions are non-refundable once completed. You may reschedule your session with at least 24 hours’ notice. Missed sessions or late cancellations may be forfeited.
3. Audits and Strategy Work
Payments for digital audits, strategy sessions, or advisory work are non-refundable once work has started. If a cancellation request is made before work begins, a refund may be considered after review.
4. Setup and Implementation Services
All setup, structuring, and system-related services are delivered in phases. Payments for completed phases are non-refundable. If a project is stopped midway, only the portion of work not yet delivered may be considered for a partial refund, at our discretion.
5. Ongoing Advisory and Retainers
All advisory or retainer services are non-refundable for any time already used. You may cancel future billing by notifying us before the next billing cycle.
6. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after service has been delivered
- Failure to implement the provided recommendations
- Delays caused by the client
- Dissatisfaction not tied to agreed scope
- Services involving third-party tools or platforms
7. Third-Party Costs
Payments made for third-party tools, platforms, or integrations are non-refundable. These costs are outside our control and are treated separately from our service fees.
8. Refund Review
All refund requests are reviewed based on:
- Stage of service delivery
- Work already completed
- Resources already committed
We reserve the right to approve, deny, or partially approve any request based on these factors.
9. Processing Time
Approved refunds will be processed through the original payment method where possible. Depending on your bank or payment provider, it may take a few business days for the funds to reflect.
10. Disputes and Chargebacks
If a chargeback or payment dispute is initiated without prior communication, services may be suspended while the issue is reviewed.
11. Final Note
We believe in doing things properly. Before any engagement, we encourage full clarity on what you are paying for and what to expect. Our goal is not just to deliver services, but to ensure they are done in a way that makes sense and actually works.