Refund Policy

Effective Date: 13/05/2025

At WebSavian Solutions LTD, we prioritize transparency, fairness, and accountability in all our dealings. Our refund policy outlines how we handle requests for refunds across our services and digital solutions.

1. General Policy

We offer refunds only under the specific conditions outlined below. By engaging our services, clients agree to this policy.

2. Non-Refundable Services

Payments for the following are strictly non-refundable:

• Consultation or strategy sessions
• Domain registration and hosting fees
• Branding services after initial delivery (e.g., logo, mockups)
• Any service or project where significant work has already commenced

3. Eligible Refunds

A partial or full refund may be considered if:

• No work has started on the project
• The client cancels the project within 48 hours of payment
• The project is terminated by WebSavian before any work has begun

4. Refund Request Process

To request a refund:

1. Send an email to billing@websavian.com with your project reference/ID, payment details, and reason for the refund.
2. Requests will be reviewed within 7 working days.
3. If approved, the refund will be processed within 5–10 business days, depending on the payment method.

5. Milestone-Based Projects

For high-value or long-term projects:

• Payments are split into milestones (e.g., 50% upfront, 30% mid-project, 20% upon completion).
• Refunds apply only to uncompleted milestones, if any.
• If a client delays milestone payments beyond 3 days (without notice) or 5 days (with notice), work may be paused.

6. Refunds Due to Dissatisfaction

If a client is dissatisfied:

• We will make every reasonable effort to resolve the issue.
• Refunds can not made after work has begun but may be considered on a case-by-case basis.

7. Disqualification From Refund

Refunds will not be issued if:

• The client fails to provide the required materials/content
• The delay or dissatisfaction is due to third-party platforms (e.g., Facebook/Google changes)
• The client changes the project scope significantly
• Service terms in the agreement have been breached by the client

8. Contact for Refunds

All refund-related queries should be directed to:

Billing Department
Email: billing@websavian.com

We reserve the right to update or modify this policy at any time. The version on this page will always be the most current.